Cegedim validation reasons and actions

Cegedim provides a reason for accepting or rejecting each data change request. The reasons will indicate the action required (the reasons you see will be similar to those shown below)

StatusReason (Notes)Action
SentSent and awaiting a response from third party data providerNone
AgreedThird-party data provider has agreed change or agreed change with amendmentsSelect item, check response and click Archive Selected Items
RejectedR01 Cannot confirm – no response or wrong contact detailsSelect item, click Resend with Comments and provide the requested information
RejectedR02 Person does not exist at this locationSelect item, check response and click Archive Selected Items
RejectedR03 Insufficient details (to specify and confirm)Select item, click Resend with Comments and provide the requested information
RejectedR04 Person still active at this location – inactivation deniedSelect item, check response and click Archive Selected Items
RejectedR05 Person not any more at this location (has left)Select and open record. Inactivate customer with the reason Left
RejectedR06 Unsupported (customer in not included in subscribed data set)Select item, check response and click Archive Selected Items
RejectedR06A Unsupported (customer location is not included in subscribed data set)Select item, check response and click Archive Selected Items
RejectedR08 Person refuse to be integrated in the database (Data Privacy law) *Select and open record. Inactivate customer with the reason Cancellation Requested

Rejection codes will be found in the notes column. Pay particular attention to the following codes:

  • R01 and R03 require you to provide more information to enable validation
  • R08 requires you to inactivate the customer – * this is a legal requirement as the customer has refused to be included in the database under the data protection regulations.

To filter the list by code:

  1. Click the Filter button at top-right in the list header
  2. In the filter box, select Notes from the Select Column drop-down box
  3. Check the Contains radio button
  4. Type the rejection code in the field and click OK

Important: Cegedim will reject customers should the individual be protected by data protection law. (No Cegedim ID will be given)
It is a legal requirement that you deactivate the customer.