Third Party Data
IQVIA validation reasons and actions
IQVIA provides a reason for accepting or rejecting each data change request. The reasons will indicate the action required (the reasons you see will be similar to those shown below)
| Status | Reason (Notes) | Action |
| Sent | Sent and awaiting a response from third party data provider | None |
| Agreed | Third-party data provider has agreed change or agreed change with amendments | Select item, check response and click Archive Selected Items |
| Rejected | R01 Cannot confirm – no response or wrong contact details | Select item, click Resend with Comments and provide the requested information |
| Rejected | R02 Person does not exist at this location | Select item, check response and click Archive Selected Items |
| Rejected | R03 Insufficient details (to specify and confirm) | Select item, click Resend with Comments and provide the requested information |
| Rejected | R04 Person still active at this location – inactivation denied | Select item, check response and click Archive Selected Items |
| Rejected | R05 Person not any more at this location (has left) | Select and open record. Inactivate customer with the reason Left |
| Rejected | R06 Unsupported (customer in not included in subscribed data set) | Select item, check response and click Archive Selected Items |
| Rejected | R06A Unsupported (customer location is not included in subscribed data set) | Select item, check response and click Archive Selected Items |
| Rejected | R08 Person refuse to be integrated in the database (Data Privacy law) * | Select and open record. Inactivate customer with the reason Cancellation Requested |
Rejection codes will be found in the notes column. Pay particular attention to the following codes:
- R01 and R03 require you to provide more information to enable validation
- R08 requires you to inactivate the customer – * this is a legal requirement as the customer has refused to be included in the database under the data protection regulations.
To filter the list by code:
- Click the Filter button at top-right in the list header
- In the filter box, select Notes from the Select Column drop-down box
- Check the Contains radio button
- Type the rejection code in the field and click OK
Important: IQVIA will reject customers should the individual be protected by data protection law. (No IQVIA ID will be given)
It is a legal requirement that you deactivate the customer.